Heritage Service Group
  • 26-Jan-2018 to 27-Feb-2018 (PST)
  • Pompano Beach, FL, USA
  • $16
  • Hourly
  • Full Time

Full benefits, health insurance, vacation, and 401K.


Always growing, always hiring!

Heritage Food Service Group offers preventative maintenance, warranty service, and hot/cold side emergency service for commercial kitchen equipment. Our commitment to provide outstanding service makes us the most trusted, customer-focused business in the industry.

Our goal is to attract, develop, and retain team members with exceptional abilities. If you enjoy working independently as well as part of a team, and like working hard and aim to exceed expectations, we can give you the opportunity to truly develop your career.

 

Dispatcher

We are currently seeking a Dispatcher for our South Florida location. If you are a customer-friendly, detail-oriented individual who is comfortable working in a fast-paced environment, bring your talent to a workplace that is ready to help you to meet your potential! 

 

Main Job Tasks and Responsibilities

  • Assist in taking customer Service Calls
  • Deal directly with customers either by telephone or electronically
  • Respond promptly to customer inquiries
  • Obtain and evaluate all relevant information to handle inquiries and complaints
  • Direct requests and unresolved issues to the designated resource
  • Record details of inquiries, comments and complaints
  • Communicate with the customers regarding quotes that are needed to complete the repair to their equipment
  • Be available to provide updates to the customer and/or associates when they have questions in regards to the service calls

 

Education and Experience

  • High school diploma, general education degree or equivalent
  • 3 years or more customer service or dispatcher experience
  • Knowledge of relevant computer applications (Microsoft Excel, Outlook, Word)
  • Product knowledge (preferred)
  • Related service company experience is an asset

 

Key Competencies

  • Interpersonal skills
  • Communication skills - verbal and written
  • Listening skills
  • Problem analysis and problem-solving
  • Attention to detail and accuracy
  • Customer service orientation
  • Adaptability
  • Initiative
  • Stress tolerance

 

We offer very competitive (or better) wages for fully trained technicians, full benefits, health insurance, up to four weeks of vacation, and 401K. 

Management treats employees with respect and professionalism. Our local and national teams work hard each day to make us the number one service company around!

If you are ready for a chance to truly build a career, bring your talent to a workplace that is prepared to help you reach your potential. Learn more at heritageservicegroup.com and apply online at: https://heritageservicegroup.prevueaps.com/jobs/

Heritage Service Group
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